Last Updated: 10th April 2026
1. INTRODUCTION
This Privacy Policy (“Policy”) describes how Gigkri Technology Private Limited, a company incorporated under the laws of India, with its registered office at Address given below (“Company”, “we”, “us”, or “our”), collects, uses, discloses, stores, and protects personal information of users (“you”, “your”).
This Policy is issued in compliance with:
- The Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”)
- Applicable provisions of the Digital Personal Data Protection Act, 2023 (“DPDP Act”)
By accessing or using our services, you agree to the terms of this Policy.
2. SCOPE
This Policy applies to:
- All users of our website, applications, and platforms
- All personal data processed through our services
- All AI systems and automated processing tools deployed by us
3. INFORMATION WE COLLECT
We may collect the following categories of information:
3.1 Personal Information
- Name, email address, phone number
- Identification information (where required)
- Account credentials
3.2 Sensitive Personal Data or Information (SPDI)
As defined under SPDI Rules, including:
- Financial information (bank details, payment instruments)
- Health-related data
- Biometric information
- Passwords
3.3 Technical and Usage Data
- IP address
- Device identifiers
- Browser and system information
- Usage logs and interaction data
3.4 Automatically Generated Data
- AI interaction data
- System-generated analytics
4. PURPOSE OF COLLECTION
We collect and process personal data only for lawful purposes, including:
- Providing and improving our services
- Operating and maintaining AI systems
- User authentication and account management
- Compliance with legal obligations
- Security monitoring and fraud prevention
We do not process personal data beyond the purposes stated above without obtaining further consent or establishing a lawful basis.
5. CONSENT
5.1 Consent Requirement
Collection of SPDI requires your prior explicit consent.
5.2 Mode of Consent
Consent may be obtained through:
- Written consent
- Electronic acceptance
- Affirmative user action
5.3 Withdrawal of Consent
You may withdraw consent at any time by contacting us.
Withdrawal shall not affect the lawfulness of prior processing.
6. DISCLOSURE AND SHARING
We do not sell personal data.
We may disclose information:
- To service providers under binding contractual obligations
- To comply with legal or regulatory requirements
- To enforce our legal rights
- In case of mergers, acquisitions, or restructuring
All third parties are required to maintain confidentiality and implement adequate security safeguards.
7. CROSS-BORDER DATA TRANSFER
Personal data may be transferred outside India where necessary.
Such transfers shall be subject to:
- Adequate security safeguards
- Contractual protections
- Compliance with applicable law
8. DATA RETENTION
We retain personal data only for as long as necessary to:
- Fulfill the purposes stated in this Policy
- Comply with legal obligations
- Resolve disputes
Upon expiry of retention periods, data shall be securely deleted or anonymized.
9. SECURITY PRACTICES
We implement reasonable security practices and procedures as required under the IT Act and SPDI Rules, including:
- Encryption of data in transit and at rest
- Access control mechanisms
- Regular security audits
- Incident detection and response systems
However, no system is completely secure, and we do not guarantee absolute security.
10. USER RIGHTS
Subject to applicable law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of data
- Withdraw consent
- Restrict or object to processing
Requests may be submitted to the Grievance Officer.
11. AUTOMATED PROCESSING AND AI SYSTEMS
Where we use automated systems or AI:
- Processing is limited to defined operational purposes
- Reasonable safeguards are implemented to prevent misuse
- Human oversight is applied where required by law
We do not make decisions producing legal or significant effects solely through automated means without appropriate safeguards.
12. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies and similar technologies to:
- Enhance user experience
- Analyze usage patterns
- Improve services
You may disable cookies through browser settings; however, this may affect functionality.
13. THIRD-PARTY LINKS
Our services may contain links to third-party websites.
We are not responsible for the privacy practices of such websites.
14. GRIEVANCE REDRESSAL
In accordance with the IT Act and SPDI Rules:
Grievance Officer
Name: Lakshminarasimhan Santhanam
Email: Lakshminarasimhan.santhanam@gigkri.com
Address: H2, Phase 1, Adam Villas, Kattupakkam, Chennai 600056
Phone: +918660857708
Complaints will be acknowledged and addressed within a reasonable time.
15. LIMITATION OF LIABILITY
To the extent permitted by law:
- The Company shall not be liable for any indirect, incidental, or consequential damages arising from use of services
- Liability for any claim shall not exceed the amount paid by the user, if any
16. INDEMNITY
You agree to indemnify and hold harmless the Company from any claims, damages, or losses arising from:
- Violation of this Policy
- Misuse of services
- Breach of applicable laws
17. GOVERNING LAW AND JURISDICTION
This Policy shall be governed by the laws of India.
Courts located in Chennai shall have exclusive jurisdiction.
18. POLICY UPDATES
We reserve the right to update this Policy at any time.
Updated versions will be posted on our website with the revised date.
Continued use of services constitutes acceptance of the updated Policy.
19. CONTACT
For any queries:
Name: Lakshminarasimhan Santhanam
Email: Lakshminarasimhan.santhanam@gigkri.com
Address: H2, Phase 1, Adam Villas, Kattupakkam, Chennai 600056
Phone: +918660857708
